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Your Guide To A Seamless Stay In Houston

Frequently Asked Questions

We’ve put together everything you need to know before and during your stay at Magnolia Hotel Houston. Explore details on parking, check-in, amenities, and more, so you can focus on enjoying your time in the city. If you have any questions, please give us a call at 713.221.0011—our team is always happy to assist.

Reservations & Check-In

  • What are the check-in and check-out times?

    Check-in begins at 4 PM and check-out is at 11 AM. Early check-in is available by request and subject to availability, it is not guaranteed. Late check-out may be arranged directly with the hotel, based on availability. Guests must be at least 21 years of age to check in. Complimentary luggage storage is available both before check-in and after check-out.

  • What is your cancellation and refund policy?

    Cancellations must be made before the cancellation deadline to avoid a charge of one night's room and tax. An early departure fee of one night's room and tax will also be charged if you check out prior to your reserved departure date. Policies may vary for special offers, packages, and prepaid reservations. Please review the booking description of your specific reservation for full details.

  • What forms of payment are accepted?

    A valid credit card is required at the time of booking to guarantee your reservation. Some reservations require a one-night deposit at the time of booking.

  • Can I store luggage before check-in or after check-out?

    Yes, Magnolia Hotel Houston is pleased to offer complimentary luggage storage before check-in and after check-out. Explore Houston at your own pace without the burden of your bags.

Business Travel

Loyalty & Rewards

  • Does Magnolia Hotel Houston participate in Marriott Bonvoy?

    Yes! Magnolia Hotel Houston is proud to be part of the Marriott Bonvoy loyalty program. Members earn points on every eligible stay, which can be redeemed for free nights, travel experiences, and exclusive member benefits across Marriott's global portfolio of over 30 brands.

    Marriott Bonvoy Member Benefits at Magnolia Houston

    Earn points on room rates, dining, and eligible charges · Enjoy member rates at booking · Elite members receive priority benefits including enhanced room upgrades (subject to availability) and late checkout.

  • How do I ensure my Bonvoy points are credited to my stay?

    To ensure your Marriott Bonvoy points are credited, provide your Bonvoy member number at the time of booking or during check-in. Booking directly through Marriott.com or the Marriott Bonvoy app also guarantees your points are automatically applied. If points are missing after checkout, you can submit a missing stay claim through the Marriott Bonvoy website or contact the front desk during your stay.

Amenities & On-Site Experiences

  • What dining options are available?

    Experience The Dispatch, Magnolia Hotel Houston's signature on-site restaurant. Whether you're starting your morning or ending a long day, The Dispatch offers a dining experience that is not to be missed — thoughtfully crafted menus in a setting that reflects the character and warmth of the hotel itself.

  • Is there a fitness center?

    Yes, our 24-hour fitness center is available to all guests throughout their stay. The facility features premium Lifetime Fitness machines, including ellipticals, Peloton bikes, treadmills, a cable strength trainer, and free weights — everything you need to keep your routine on the road.

  • Is there a pool at the hotel?

    Yes, Magnolia Hotel Houston features an on-site rooftop pool, perfect for unwinding after a busy day of meetings or sightseeing. Whether you're looking to take a dip or simply relax poolside, it's a welcome retreat with captivating views of downtown Houston.

  • Is parking available at the hotel?

    Yes. Magnolia Hotel Houston offers overnight valet parking for a fee. Our team will take care of your vehicle so you can focus on your stay. Oversized parking – nearby lot for an additional fee.

  • What accessibility features does the hotel offer?

    Magnolia Hotel Houston is committed to providing an accessible experience for all guests. The hotel offers a range of accessibility features across guest rooms, bathrooms, and meeting spaces. Please contact the hotel directly for specific accommodation needs. Learn More >

  • Is daily housekeeping provided?

    Yes. Magnolia Hotel Houston provides daily housekeeping service for all guests, ensuring your room is refreshed and ready for your return each day.

  • Do you offer a shuttle?

    Yes. Magnolia Hotel Houston offers a complimentary shuttle for guests within a 1-mile radius of the hotel, available on a first-come, first-served basis.

Hotel Policies

  • Are pets allowed?

    Absolutely, we welcome the furry and four-legged! All sizes and breeds are welcome, and no deposit is required. Bring your companion along and enjoy Houston together.

  • Is the hotel smoke-free?

    Yes. All guest rooms, suites, and public areas at Magnolia Hotel Houston are non-smoking.

Location & Top Attractions